Frequently Asked Questions
Expert advice on acoustics and order management.
How do I know which acoustic treatments I need for my room?
We offer a free acoustic advice service where our experts analyze your room dimensions and photos to provide a customized treatment plan tailored to your specific environment.
What is the typical lead time for custom-built panels?
Since our products are handcrafted to order, lead times typically range from 2 to 4 weeks depending on the current production volume and the complexity of your order.
Do you offer international shipping?
Yes, we ship worldwide from our various manufacturing hubs. Shipping costs and delivery times are calculated at checkout based on your location and the total weight of the order.
Are your acoustic materials fire-rated?
Safety is our priority. Most of our core absorption materials and fabrics are Class A fire-rated, ensuring they meet standard safety requirements for residential and commercial use.
What is your return policy for acoustic products?
Standard products can be returned within 30 days of receipt, provided they are in original condition. Please note that custom-made orders with specific dimensions or non-standard fabrics are non-refundable.
How do I install my GIK Acoustics panels?
Every order includes our standard mounting hardware. We provide comprehensive installation guides and videos on our website to help you securely mount your panels on walls or ceilings.